Why Choose Parks Letting

Parks Letting is a specialist letting agent that was set up in 1992 with a very clear purpose...

Customer service first – always.

Our driving force has always been led by the belief in building trust and strong, long-lasting customer relationships through exceptional service and pro-active communication. We knew this route would reward us with customer loyalty, leading to financial and commercial success.

As a result, we have become one of the longest-running independent agencies in the Brighton & Hove area, proud to still be letting out properties we first managed back in 1993, and still looked after by the same Director.

Having known and worked with those landlords for over a quarter of a century, we’ve developed a deep understanding and strong relations. We seek to build these relationships every day; our high landlord retention speaking to our standard of service and the trust cemented in us.

If you’re a landlord aiming to get the most out of your investment, a tenant looking for your next home, or an agency looking to sell or merge your property portfolio, you can be assured by the set of principles and standards that guides our team.

Parks MD Graham Jasper meeting a landlord

What does it mean to be part of Parks Letting?

1. We are strictly non-corporate

We are an independent business with a customer-first approach, providing transparency, thorough diligence and intimate local knowledge. Since we’re aware that these are the main reasons why our customers choose us, we will never grow beyond our capacity to provide a first-rate service.

Simply: If it isn’t good enough for our customers, it isn’t good enough for us.

2. We stand firmly behind regulation

We have been regulated since 2004 and since then remained at the forefront of adopting and evolving our business to suit. This ‘one-step-ahead’ approach is due to our Directors prioritising working on the business and planning the next stages.

We welcome every rule and legislation where it upholds the rights and responsibilities of the agency and the customer in equal measure. Where some agencies oppose the depth of industry regulation, we are strong advocates of the 200+ regulations and believe it’s essential that our industry, tenants and landlords receive fair protection and benefits.

Ultimately: Ensuring safe, secure homes and peace of mind to all.

3. We have a deep-rooted stance on compliance

Strict compliance practices are embedded in our daily routine. We have an ex-financial service compliance officer on our team, Maxine Jasper, now our dedicated accounts and compliance specialist, ensuring we meet every standard of our ARLA Propertymark membership.

We have a 37-point compliance checklist to ensure all our properties are safe and ready to let. Our exhaustive list covers items such as money laundering regulations, gas and electrical safety, right to rent checks, general health and safety, HMO’s (property licensing), smoke alarms, carbon monoxide detectors and valid EPCs, to name just a few. We insist that all compliance checks are up to date before we market a property – an area some agents sadly continue to flout.

Risk of fines aside, these items are an essential part of quality control that people renting deserve. We stand firm with this, despite any loss of instructions as a result.

4. We pay attention to the finer details

We also provide KPIs (Key Performance Indicators) to ensure everyone remains on top of their communications and portfolio. Every morning, a daily work-load check is completed by Property Managers for items such as:

  • Validity of gas safety records

  • Health and safety

  • Renewals

  • Rent arrears

  • Deposits (CMP protected)

  • Move-ins

Due to this attention to detail and strict compliance practices, we have never received a claim against us – and we’ve been business for over 25 years!

5. We advocate landlords and tenants equally

We maintain that what is good for the customer, is good for us. The same is true for landlords and tenants – what’s good for the landlord, is good for the tenant. For this reason, we only seek to market quality properties that meet all the regulations and only place high calibre tenants into those properties.

6. We focus on speed of service and results

We pride ourselves on launching every single property within 24 hours of instruction – or sooner – across multiple property portals like Rightmove, Zoopla and On the Market, alongside our own website. This includes our full marketing suite of floorplans, detailed descriptions and high-quality photography.

We also advise our landlords that we aim to let out their property within 7 days and that a property should not need to be marketed for longer than 10 days.

7. We support local trades and suppliers

We purchase all of our supplies and cars from local businesses and work with accredited, independent Brighton and Hove tradespeople who we know well and trust to provide a high-quality service.

Let's talk...

We invite you to come and talk to our specialist team – we’re proud of our experience and will gladly share our knowledge with you. Whether it’s a friendly, informal chat or a comprehensive investment meeting, we’re happy to discuss any of your property management needs.

Please call 01273 202 089 or email here.

If you’re a Brighton or Hove letting or estate agency owner (with a lettings portfolio) and you’re open to exploring a new direction for your business, we’d also like to hear from you. We’re open to acquire, merge or enter a partnership – but most importantly, to explore the promising opportunities and benefits for both our businesses.

If you’re thinking along the same lines and would like to have a strictly confidential discussion, please call me directly on 07801 629638 or send an email to graham.jasper@parksletting.com.

Warmest regards to all,
The Parks Letting Team

LANDLORD SERVICES

Getting the most out of your investment

Parks understand the investment you’ve made and
we place as much importance on it as you do. We want to help you get the most out of letting your property. Parks believe that providing a smooth, professional and pro-active service will allow you to do that. Our processes are designed to help you by making things easy, this is the Parks way.

TENANT SERVICES

Looking for your next home?

For many years we have been renting houses and flats to professionals in the Brighton & Hove area. We understand your needs throughout the tenancy process. From viewing, to applying to maintenance during your tenancy, our in-house property management team are on hand to support you in enjoying your home.

All in all, we are very pleased with the professional service we have received to date. I only wish I had met more agents like this when I was a tenant for 21 years.

Mrs Constantinou, Landlord, 2018

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